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To cancel an appointment  click here : Cancel appointment


Ear Wax Removal is FREE on NHS. Call Reception to book an appointment.


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Extra Blood taking clinics now available for booking


Latest Newsletter: Newsletter PPG Introduction.docx

 

Do You Need Medical Help Now? You don't always need a doctors appointment. Extra Services Which Are Available To Help You Are:

1) GP video Consultation.

Download the App and consult with a Doctor in Minutes or book 7 days in advance. On Android devices click here: Android Doctor App or go to Google Play app store, search on "Livi NHS GP Appointments" and download.

To down load the app on IOS Apple Device go to the App store on your Device, search for Livi app and download.

For further background information see website :https://www.livi.co.uk/ or leaflet: Service Details. Service is from 7am to 10pm Mon to Fri and 9am to 4pm Sat to Sun.

2) Visit your Pharmacy

The Community Pharmacy service (CPCS)  enables NHS patients to see a community pharmacist when they have a minor illness or need an ’emergency supply’ of a medicine without seeing a doctor first. To use the service call NHS 111 and ask to be referred.  For further information click oe the link: CPCS . Alternatively you can simple ask your pharmacist for help and advice too.

3) Surrey NHS 111 Service

Dial 111 at anytime to access doctors, nurse, pharmacists, mental health, dental nurses and paramedics for urgent but not emergency medical help

4) Urgent Treatment Centre at St Peters Hospital 

The UTC treats all minor illnesses and injuries requiring immediate care, where patients do not need care in an A&E department. Open 8am to 2am with GP's available. You can call NHS 111 for an appointment or just turn up.

5) Ashford walk in Centre

Provide a wide range of services aimed at the treatment of minor injuries/ illness, as well as the improvement of the health and well-being of the local community. Open 8am to 8pm every day. Just turn up or call 01784 884 000 or email or Surrey.wics@nhs.net (not medical matters).

Appointments

24 Hour Telephone Booking

24 hour automated telephone booking system available. To book, cancel or check an appointment please call 01784 424500 or 01784 420700 and select option 0.

To speak to reception when the surgery is open then choose option 1.

Consultations are 10 minutes long so please try and discuss only one problem.

You can also book your appointment online via the "Online Services" tab.

Telephone Consultations

The surgery offers pre-booked appointments  and same day telephone and emergency duty doctor appointments. We also offer on the day face-to-face consultations via our minor illness Nurse Practitioners.

Seeing a Doctor

In line with government requirements all our patients have a named GP who is in overall charge of their care.  You can find out your own GP by looking on the right hand side of your prescription, or ask at reception who can easily look this up for you.

There are some services such as joint injections, coils, or particular conditions where a specific GP is most appropriate, and the receptionists can help guide you if needed.

Please do not ask the GP or Nurse practitioner  to see/speak about anyone else other than for whom the appointment has been booked for.

Seeing a Practice Nurse

The nurses are available Monday to Friday. To find out more regarding the other services they offer see our Clinics & Services page.

Extended Hours

Late evening appointments  are offered on a Monday and Wednesday. For late pm appointments you will be required to press the doorbell to gain access to the surgery.

Alternate Saturday 08:00 to 11:00 (by appointment only and not for walk in patients).

Chaperone

Should you required a Chaperone to be present at a consultation or procedure, please alert reception staff at the time of booking your appointment (if possible) who can arrange for an appropriate professional member of staff to be available. A joint appointment will be booked. You can also request a Chaperone during you appointment however if one is not available then your appointment may need to be rescheduled to ensure a Chaperone is available. Please separate section detailing "Chaperones"

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. You can use the link on our home page to cancel an appointment.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website