Hearing aid loop
A hearing aid loop system has been fitted at our front reception desk. There is a sign at the desk to alert the deaf patient with hearing aids to turn their hearing aid to the T-position – this operates at a frequency the patient can pick up on their hearing aid and they can hear the speaker.
The interpreter company used by the NHS is FirstPoint – or Sign Health (http://www.signhealth.org.uk/interpreter-information/) we fax them the details (time and date of appt) and they source an interpreter (who is available – male or female as needed). We require at least two weeks notice for this service so please do let us know in advance. Due to the communication process between the doctor and patient please book a double appointment.
Paracetamol on the NHS is 4 times more expensive than buying it in a supermarket. NHS guidance is that paracetamol should not be prescribed for short term or intermittent use but can be brought over the counter. Click on the leaflet for more details: Paracetamol-Leaflet.pdf. Click Link to see newspaper article Cost to NHS
Fitness to Fly Certificate
A GP needs to act within their levels of competence and it may not be appropriate for a GP to issue or sign a fitness to fly certificate. It may be more appropriate to refer to your hospital consultant concerning your fitness to fly. A GP may not be in a position to sign travel company declaration but may issue a letter that can be presented to your travel company.
All patients who are registered with Studholme Medical Centre are allocated a named accountable GP. Patients will be advised of their named GP when they register. Existing patients have been advised of this service via messages on repeat prescriptions, text messages, TV screen or Clinical Staff. If you would like to know who is your named GP, please feel free to call us to ask - or ask at your next appointment.
Having a named GP does not change your right to ask to see a GP of your choice.
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so. To learn more please click on the following links below. You can also access some elements of your medical records directly over the internet. Please see "Online Services" tab
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
As a patient of this practice you can expect:
- to be seen the same day for conditions you and your doctor agree are urgent.
- to have your records treated confidentially, and subject to your wishes to have relatives and friends informed of the progress of your treatment.
- to have your long term medication and treatment reviewed at agreed intervals.
- to be informed (through leaflets, patient newsletters and this web-site etc.) of the practice’s services and how best to utilise them.
- to receive healthcare in safe, comfortable and appropriate surroundings.
- to be treated courteously.
- to treat the doctors and practice staff courteously at all times.
- to be punctual for your appointment, or if you are unable to attend, to cancel well in advance.
- to always make more than one appointment if more than one person needs to be seen.
- to be prepared to make further appointments if you have numerous or complicated problems.
- to be patient if appointment times are running late - it may be you who needs the extra time on another occasion.
- to ask for a home visit only if housebound or if the illness completely prevents you from attending the surgery - children can usually be brought to the surgery safely.
In accordance with Government policy we adhere to the NHS Zero Tolerance Zone Campaign. As such the verbal and physical abuse of practice staff will not be tolerated and may result in removal from the Practice list as well as Police action.
Accessible Information Standard
The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.
Further information can be obtained by reading the attached leaflet below.
Should you have any requirements or know of a patient who needs support please let the Practice know and we will help provide support whether that is by providing information in large print or putting a patient in touch with British Sign Language (BSL), an interpreter, email or braille.
Further information can be obtained on the NHS website www.england.nhs.uk/accessibleinfo
Charities including Action on Hearing Loss, CHANGE, Sense and the Royal National Institute of Blind People (RNIB) will also be able to provide further support.
The dedicated NHS website for Accessible Information is called HeroDocs http://enabledcity.com/category/hero-docs/
We will be collecting this information initially for new patients on registering, and for patients who are known to the practice to have a disability which requires communication via a specific method.
If you require a specific method of communication because of a disability, please inform the practice as soon as possible to ensure this information is recorded.
This annual statement summarises:
- Any infection transmission incidents and any action taken (these will have been reported in accordance with our Significant Events Reporting procedures)
- Details of any infection control audits undertaken and actions taken.
- Details of any infection control risk assessments undertaken.
- Details of staff training.
- Any review and update of policies, procedures and guidelines.
For details click here: Infection Control Statement
There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
Summary Care Record
Why do I need a Summary Care Record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Who can see it?
Only healthcare staff involved in your care can see your Summary Care Record.
How do I know if I have one?
Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP
Do I have to have one?
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.
For further information visit the NHS Care records website or the HSCIC Website
Rehousing on medical grounds form:
NHS England require that the net finances of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method required by NHS England is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP's, nor to make any comparison with any other practice.
All GP practices are required to declare the mean figures for GPs working to deliver NHS services to patients at each practice.
The average figures for GPs working at Studhome Medical Centre in the last financial year was £39,343.58 before tax and National Insurance. This is for 8 full time GPs, 3 part time GP's and Locums who worked in the practice for more an six months